TechnoGen

TechnoGen has developed a new business transformational model called CLO (Corporate Listening Office). The foundational premise of the concept is to enable an enterprise become customer centric in their products and services offering , by harnessing customer sentiments, behaviors, interactions and their digital personas across social media, online and offline channels, and creating a single platform to enable true insights into customer's needs, challenges, aspirations and disappointments.

Why CLO?

CLO is targeted to achieve one goal – Customer Centricity
CLO helps customers to effectively build a trusted relationship to Maintain, Sustain and Innovate - Products, Services and Service levels
CLO helps organizations manage acquisition, service and opportunity costs
CLO helps organizations drive a better wallet share of customers

CLO - Tenents

Listen & Learn
Engage & Respond
Research & Innovate

CLO - Benefits

Enable better customer relation ship management - Understand customer behavior deeply in order to improve all customer related activities such as marketing, sales and service.
Enable Organization to make customer a partner in product or service strategy and partner in growth.
Enable organizations to move from product or service centric to customer centric.
Provide micro targeted product or service opportunities tailored to customer requirements.
Enable your customer to become your brand ambassador.
Enable direct and indirect channels to identify and increase revenue opportunities.