ISO 9001 Quality Management System (QMS)

ISO 9001 Quality Management System (QMS)

ISO 9001:2015 is an international Standard which is recognized for the Quality Management System. ISO 9001 was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee SC 2, Quality systems.

This fifth edition (ISO 9001:2015) cancels and replaces the fourth edition (ISO 9001:2015), which has been amended to clarify points in the text and to enhance compatibility with ISO 14001:2015.

ISO 9001 specifies requirements for a quality management system that can be used for internal application by organizations, or for certification, or for contractual purposes. ISO 9001 provides an organization with a set of principles that ensure focused, informed, scientific and proven approach to the management of your business activities to consistently achieve customer satisfaction and continually improve operational effectiveness & helps all kinds of organizations to succeed through enhanced customer satisfaction, staff motivation and continual upgrading.

ISO 9001 is by far the world's most established quality framework, presently being utilized by 1,064,000 organizations in 178 countries worldwide, and sets the standard not only for quality management systems, but management systems in general.

The ISO 9000 family is primarily concerned with "quality management". This means what the organization does to fulfils:

  • The customer's quality requirements, and
  • Applicable regulatory requirements, while aiming to Enhance customer satisfaction, and
  • Achieve continual improvement of its performance in pursuit of these objectives. Applies to the process that make and control the products and services an organisation supplies

A quality management system as per the ISO 9001:2015 will provide organization with a set of processes that ensure an ability to think approach to the management of organization.

The system should ensure consistency and improvement of working practices, which in turn should provide products and services that meet customer's requirements. ISO 9000 is the most commonly used international standard that provides a framework for an effective quality management system.


This International Standard specifies requirements for a quality management system where an organization

  • Needs to exhibit its ability to consistently provide product that meets customer and applicable Statutory and regulatory requirements, and
  • Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and appropriate statutory and regulatory requirements.

In this International Standard, the term "product" only applies to

  • Product intended for, or required by, a customer,
  • Any intended output resulting from the product realization processes.

ISO/IEC 9001 certification demonstrates that an organization has adequate controls and procedures in place to consistently deliver a cost effective, quality service. ISO 9001 implementation improves / leads to

  • POLICIES & OBJECTIVES set by 'top management'
  • Understanding of customer's requirements with a view to achieving CUSTOMER SATISFACTION
  • Improved internal and external Communications
  • Greater understanding of the organization's processes
  • Understanding how statutory and regulatory requirements impact on the organization and your customers
  • Clear responsibilities and authorities agreed for all staff
  • Improved use of time and resources
  • Reduced wastage
  • Greater consistency and traceability of products and services
  • Improved morale and motivation
  • Customer Confidence, Satisfaction and TRUST
  • Level of Assurance in Organizational QUALITY
  • Conformance to Legal and Regulatory Requirements
  • Organizational PROFITABILITY
  • Ability to Differentiate Organization for Competitive Advantage
  • Organizational Credibility & Reputation

TQM Value Proposition

Our Goal is to make the entire process of attaining ISO 9001 / ISO27001 / CMMI Compliance and Registration Faster, Simpler and Cost-Effective.We help organizations achieve this while they reap all benefits of a properly designed and executed Quality Management System (QMS)/ Information Security Management System (ISMS) / Capability Maturity Model Integration (CMMI) System.

The key is to focus on simplicity and our unique ability to reconcile and align top-down business strategies with bottom-up project work flow. This allows you to utilize your resources fully and reduce wasted effort. Our comprehensive program helps businesses unlock the creativity and knowledge of all employees for effective "on the money" implementation and continual improvement.


Savvy business leaders know how to employ outside expertise to their advantage. TQM is a full service, hands-on quality consulting firm specialized in establishment, implementation and improvement of Quality Management System, Quality Auditing and Training. Our work provides the necessary information and insights that help you become a more profitable company and drive organizational health and effectiveness.

TQM’s custom-made services begin with a thorough understanding of your unique organization and its business objectives. TQM professionals have the hands-on experience and expertise to effectively coach your organization and to interpret the most appropriate standard processes for your application.

We have worked with a different type of industry clients, ranging from small to very large size and operating from one or multiple locations.

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